Hold on a minute!

I had one devil of a time last week trying to get in touch with my electric company. When I called customer service I received the computer service!………..You just can NOT talk to a person any more!  First, after going through the menu of numbers to press for each category, I found that none of the categories covered what I wanted to inquire about.  So I punched one, hoping for a person.  Got another recording and given another menu.  Again, none fit my needs, so I punched another number and was told that I would be put on hold for, the computer voice said, “ 37 seconds” and that sounded good enough to me.  I really thought I was getting somewhere.  Computer voice broke into the elevator music that was annoying me and said that my call was 2nd in line and that, I would be on hold for 56 seconds……..I am loosing ground here.  But, I waited, and the third time the computer informed me that I would have to hold only 37 seconds, I blew up.  I also hung up.


I spent more time on the Internet trying to get to a site that could handle my problem………No luck there either. (Did, however, find a site that listed a myriad of complaints against the company! That was interesting reading.)

Day 2. So, I started all over and pretty much the same thing happened when I called the Customer Service number.  I finally pressed 0, and the computer voice came back on the line and asked me to hold while a representative could come on the line.  Wow, I thought, finally going to talk to a real person.  WRONG!  The phone for the rep. rang one time and then silence.  I waited, nothing happened!  I waited some more, then pressed 0 again.  Well of course that was useless.  I got a dial tone!  Tried the whole routine again later and got the same result.

I decided I would try to find a number in the Phone book and see if I could get somewhere that way!  I called the 800 number that was listed and the operator told me that that number had been changed!  It is the same number that is printed on my statement, so I did not know what to do next.  Decided to write a letter to the address of the Company located in Dallas.  Snail Mail!  But perhaps that old fashioned method would get some results. However, by this time I had forgotten what it was I needed to talk to them about.  But, I do have an envelope addressed to the company, in case I remember what was so urgent a question I had wanted to put to them, earlier.